You will have 15 days from receiving the item to return it for free if the item’s conditions meet our requirements. Each buyer can benefit from the Free Return for maximum 3 times per month. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@homehumid.com.

Exceptions / non-returnable items

There are some exceptions where the Buyer Protection Program does not apply to certain types of items:
• personalized items and custom-made items
• fragile or perishables items (e.g. food, dairy & eggs and flowers)
• items which are not suitable for return for reasons of hygiene or health protection (e.g. underwear, lotion, toothpaste)
• you have destroyed or damaged the items (e.g. items without package, price tags, satefy seals and/or labels), except for the damages to the package for checking the contents of the items

Refunds

If your order is eligible for Buyer Protection Program, you’ll be refunded for your item(s).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@homehumid.com.